At Cognyte we create mind-blowing investigative analytics software to speed up investigations and allow customers to detect and respond to real security threats like terror, crime, fraud, cyber threats, crypto crime, and more.
So, if you want in on the action, let’s talk!
Position background:
- Position for 6 months with an option to extend
- Technical Field Support Engineer (FSE, Tier 1-2) provides basic technical support in a professional manner, resolves customer site issues, and closes tickets efficiently
- A challenging and experiential position that requires a prompt and high-quality response to strategic customers in Israel, while thinking in Out Of The Box manner
- Provide support via phone, Remote, in person, and through our ticketing system, for most issues related to Cognyte software, hardware, and peripherals
- Accountability for support for hardware and services critical to operations. Provide continuous support for hardware and services critical to operations
Your impact
- Serve as the first point of contact for customers seeking technical assistance on the customer site, over the phone, or by email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Work within our ticketing system to create detailed work logs and technical documentation
- Participate in the on-call rotation as agreed by the Tier One Support team. When on call, be prepared to address technical issues at all times
- Maintain good working relationships with all cooperative workers
- Treat co-workers and members with respect and courtesy
Requirements:
Your Toolbox:
- 0-2 years of experience in Hardware and Software integration/Deployment or field Support
- Familiarity with computer hardware
- Basic knowledge of Microsoft OS installation
- Experience with relational databases (e.g. MySQL, Oracle) - an advantage
- Verbal and written communication skills in Hebrew and English
- Willing to work in non-standard hours from time to time
- Strong personal commitment to quality and customer service
Career Page:
Customer services
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